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Classroom rugs for children that brighten and enlighten (866) 213-3670

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Home > FAQ


The following are the most popular and Frequently Asked Questions to Preschool Rug Store.


Q. Can I order by regular mail or FAX?

Yes … If you prefer to fax your order to us, you may print the Preschool Rug Store Order Form directly from the Preschool Rug Store website and FAX the completed Order Form to: 1-866-489-8896. You may also send your order by postal mail to: Preschool Rug Store, Mail Orders, at 6D Dobson Way, Suite #220, Merrimack, NH 03054. Please make your check payable to our parent company, Web Wide Holdings, LLC.


Q. I am having problems, or I am receiving an Error Message when performing the “Check Out” process. What should I do?

The Preschool Rug Store online purchase or Check Out process is relatively straight forward and self explanatory. Once you have identified all the merchandise or items you have chosen to purchase and “Added it/them all to Your Cart”, and clicked “Check Out”, the Preschool Rug Store Check Out process walks you through the purchase of your chosen merchandise in 3 easy steps. However, we know that nothing works perfectly all the time and if something can go wrong, it will. Should you encounter any problem or error message with the Preschool Rug Store “Check Out” process, the easiest and most simple action to take is to email Preschool Rug Store Customer Service at [email protected] or call us toll-free at (866) 213-3670 to resolve the problem. If there is a Check Out problem that is temporarily irresolvable, at minimum, Preschool Rug Store Customer Service can complete your order over the phone with you.

Some helpful “Check Out” hints; Make sure you enter your credit card number, billing and personal information exactly as your issuing bank has it on record. This applies to corporate credit cards as well.

Don’t use or enter “dashes” (-) in the credit card number.

Make sure you entered your credit card expiration date and year correctly as well as your card security code.

You may need to have “Cookies” enabled on your computer. “Cookies” allow you to put items in your Preschool Rug Store Shopping Cart so you can come back and continue shopping and eventually come back to check out at a later time. If you have “Cookies” turned off or disabled on your computer and choose more than one item, the browser will not archive all the items you have added to your cart. The Preschool Rug Store shopping cart Check Out process displays an error message should one try to add something to the cart when it recognizes that Cookies are disabled.

Once you have clicked “Check Out” and started the final purchase (check out) process, avoid attempting to go back and add more items to the cart. If you have another item to purchase after starting the Check Out process, complete the Check Out for the items already in your cart. Then, do a separate purchase for the item you forgot.


Q. Does Preschool Rug Store offer quantity or volume discounts?

Yes … Preschool Rug Store provides discounts for volume sales of most merchandise offered. The discounts are based upon several factors including the product requested, product price and volume or quantities of products purchased. For more information on volume ordering requirements and discount pricing, please e-mail us at [email protected] , or call us toll-free at (866) 213-3670


Q. Can you explain what “cookies” are and how Preschool Rug Store uses them?

“Cookies” are small pieces of information (data) that are stored in the memory of your computer’s browser on your hard drive. “Cookies” allow you to put preschool rugs and accessory merchandise in your Preschool Rug Store Shopping Cart so you can return to continue shopping and eventually come back to check out at a later time. If you disable “Cookies” on your computer, you will likely experience Check Out problems, especially if you have more than one item at a time in your cart. “Cookies” are also used to help identify you and your account when you visit the Preschool Rug Store online store. Preschool Rug Store does not store any personal or financial information about you (except your name) using cookies. At any time you have the option to set your browser to either refuse “Cookies” or alert you when a “Cookie” is being sent so you can accept or decline it at your discretion.


Q. Is it safe for me to use my credit card when purchasing merchandise online from Is the website and purchasing process secure?

Absolutely Yes and Yes ! … Using your credit card to make a purchase online with Preschool Rug Store is more secure and generally safer than using your credit card to make a purchase at your local store or shopping mall. The Preschool Rug Store online store, e-commerce shopping cart and hosting Web Server uses RapidSSL™ Certified Secure Socket Layer (SSL) technology to make your purchasing experience with a credit card the safest means possible for you. SSL is a computer protocol developed for transmitting private documents and data via the Internet. SSL works by using a private key to encrypt data that’s transferred over the SSL connection. SSL guarantees information privacy and protects information in transmission between the Preschool Rug Store web server and your web browsers using 256, 128, 56 or 40-bit encryption, depending on your browser capability.

Preschool Rug Store web server host integrates a dedicated Certified SSL to ensure the secure transmission of your sensitive information within our online store, and provides the added benefit of authenticating the Preschool Rug Store e-business for you. You can verify this and that the SSL Certificate is “Valid” by clicking the RapidSSL™ insignia at the bottom of each page of the online store.

It’s all about trust—by utilizing an SSL Web Server Certificate, Preschool Rug Store is sending a clear signal to our customers that the information you submit online will not be intercepted while in transit, and that Preschool Rug Store is a verified, real-world organization. The real benefits to you are, Preschool Rug Store is in fact who we claim to be and thus the risks of doing business online are minimized (because we have come through the trusted and comprehensive RapidSSL authentication process).

Information exchanged with you is private and entirely protected from being viewed or tampered with.


Q. What is your privacy policy? How do you use my information?

At Preschool Rug Store, we recognize and respect the importance of maintaining the privacy of our customers. The Preschool Rug Store Privacy and Security Policy describes why we gather customer information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.


Q. What if I have a question about my order? How can I find out about the status of my order?

Most of the questions you may have about your order or the status of your order will be provided to you automatically by Preschool Rug Store via email to your email address that you provide when placing your order. When you initially place an order online, you will receive immediately afterwards an automated purchase confirmation email from Preschool Rug Store with an Order ID number for your records and future reference. If you place an order with Preschool Rug Store over the phone or by mail, you will not receive this automated purchase confirmation or Order ID number.

Preschool Rug Store will process your order normally within 24-48 hours. At completion of your order being processed, whether you place your order online or by phone, fax or snail mail, you will receive an email which will include your Invoice number, an estimated ship date, and the status of your order to be shipped, such as ‘in stock — to ship in 1 to 2 business days’, ‘backordered’, ‘to be shipped direct from manufacturer’, etc.

When your merchandise has shipped or left the dock (via normal UPS or Federal Express Ground), you will receive another email from Preschool Rug Store informing you that your order has shipped, and providing you with the shipping tracking number information and the link to UPS or Federal Express to track your order. If your order is large and shipped by truck or “freight” direct from the factory, you will need to contact Customer Service at Preschool Rug Store for the tracking information. How to obtain and use tracking information and other shipping information is explained in the Preschool Rug Store Shipping policy.

You can contact Customer Service at Preschool Rug Store for any and all other questions related to your order or the status of your order. Customer Service at Preschool Rug Store can be reached by phone toll free at (866) 213-3670 or by email at [email protected]. Customer Service will answer any questions related to your order whether you placed your order online, by fax, by phone or by snail mail. Please provide Customer Service the Order ID number or your Invoice number that Preschool Rug Store sends to you automatically when your is placed or processed. Also provide the order date, product number and include your name and complete shipping address. Customer Service will also answer your product related questions.


Q. What if I need to return something? What is your return policy?

Preschool Rug Store stands behind every product we sell and every product in our store or catalog comes with Preschool Rug Store’s 100% Satisfaction Guarantee.  If you are not completely satisfied with your order when it arrives, you can return it to Preschool Rug Store no questions asked and hassle free at the address listed below. Preschool Rug Store will provide a prompt refund, or replacement of any item excluding original shipping and handling fees. Preschool Rug Store will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. The customer shall pay return shipping fees. However, if Preschool Rug Store made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed … Refunds will be credited to the same credit card as the original purchase.

Items may be returned to Preschool Rug Store for any reason within 30 days of purchase. Items damaged during shipment must be reported within 7 days of delivery to you. Packages received by Preschool Rug Store after the 30 day time period are subject to a 20% returned-item processing and re-stocking fee. Preschool Rug Store reserves the right to refuse merchandise returned after 60 days of being delivered.

While not mandatory, Preschool Rug Store would appreciate you indicating the reason for your return on the back of the invoice provided with your order for quality control purposes. Also indicate clearly whether it is being returned for refund or exchange.

If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Service at (866) 213-3670 or via email at [email protected] before returning. Some products Preschool Rug Store sells are covered by a manufacturer’s warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.

Please insure the package for the full value of the purchased item for your protection, as Preschool Rug Store cannot be held responsible for products within uninsured shipments. COD’s are not accepted.

Please send Returns and Exchanges UPS ground or US Postal Service parcel post to:

Preschool Rug Store – Customer Returns
6D Dobson Way, Suite #220
Merrimack, NH 03054

Please call or email Customer Service at [email protected] before returning any purchased item so you can receive a Return Verification Number. The Preschool Rug Store returns department requests that you allow a 2-3 week turnaround time for the issuance of credit or for the shipping of an exchange.
For additional information regarding Returns and Warranty information, please see the Preschool Rug Store Returns Policy.


Q. What are your shipping and handling policies?

Preschool Rug Store uses UPS or FedEx(United Parcel Service) as its standard shipping method and service. Please provide a valid street address for delivery as neither UPS nor FedEx can deliver to P.O. Box addresses. Preschool Rug Store would prefer to ship to P.O. Box addresses only by exception or if no other address or alternative exists. All orders placed are normally processed within 24 hours, extending to sometimes 48 hours during the holiday seasons (please place your Christmas holiday gift orders early). In stock merchandise is shipped within 1-2 business days directly from Preschool Rug Store’s warehouse after processing. Please note that all items ordered at one time are not necessarily shipped together, depending upon the shipping origination point and methods. Standard ground shipping charges are defined in the Preschool Rug Store Shipping Policy.


Your order tracking number is provided in your shipping confirmation email. Track your order using your UPS or FedEx tracking number. With additional questions, please contact Preschool Rug Store Customer Service at [email protected] for exact shipping charges.


Q. Do you ship to P.O. Box addresses?

Yes, however Preschool Rug Store uses UPS (United Parcel Service) as its standard shipping service. UPS cannot deliver to P.O. Box addresses. Preschool Rug Store can ship to a P.O. Box address if you do not have a valid street address, or to remote areas where P.O. Boxes are the only method used, or where no other address or alternative exists. When shipping to a P.O. Box, Preschool Rug Store will ship merchandise by USPS (United Stated Postal Service). The same Shipping Rates used for UPS will apply to USPS shipments to P.O. Boxes. These rates will not apply for shipments outside the 48 contiguous states or to other countries. (See Shipping Policies


Q. Do you ship to US military APO addresses?

Yes! When shipping to a Military APO address, as with shipping to a P.O. Box, Preschool Rug Store will ship merchandise by USPS (United Stated Postal Service). The same Shipping Rates used for UPS will apply to USPS shipments to US military APO box destinations. Shipping to US Military FPO destinations will usually incur additional cost. As with shipping merchandise by freight (see Shipping Policies). Preschool Rug Store will determine the final shipping cost and confirm with you of the final shipping cost by email or phone prior to completing the processing of your order.


Q. Do you ship to Canada or other foreign countries?

Yes we do. Through our partnership with International Checkout, Preschool Rug Store has shipped merchandise all over the world. Simply choose the International Checkout Button from our Shopping Cart and your order will be processed promptly and securely. If you have any questions, contact Customer Service toll free at (866) 213-3670 or by email at [email protected] prior to placing an order with a destination outside the U.S.


Q. Is Preschool Rug Store open to suggestions from consumers?

Absolutely … Receiving feedback and suggestions from our customers is the greatest marketing and merchandising value available to Preschool Rug Store. We are always glad to hear from you, regardless of whether you have positive or negative news or feedback.

Preschool Rug Store does not claim to be perfect or suggest we have nothing left to learn. We strive to continually improve our product lines and service. There is no better way to grow and improve than to target those areas you tell us that are not meeting your expectations. If you have a problem with your delivery, receive a product that did not meet your expectations, or feel your best customer interests were not served as best as they could have been, please let us know promptly. Likewise, Preschool Rug Store wants to know what we are doing well, so we would love hearing from you when an “atta boy” or “pat on the back” is deserved.

To send a suggestion or comment to Preschool Rug Store, please e-mail us at [email protected]


Q. Do you support a reciprocal linking program? How do I include a link to the online Preschool Rug Store store in my website or online store?

Preschool Rug Store is happy to support reciprocal linking programs and linking exchanges with related companies as a service to our customers and online visitors. We reserve the right to accept or decline reciprocal link programs or link exchanges to sites based upon site content, ranking, audience or business relevancy. We do not support 3-way reciprocal linking or exchange programs.

If you would like Preschool Rug Store to support a “text” reciprocal linking or link exchange program with your site, please make that request by email at [email protected] . Please indicate the website and URL you are requesting that Preschool Rug Store place a link to on its website, along with the text and HTML you want Preschool Rug Store to use for the link. Also, let us know on which specific page and link category you will locate the reciprocal link back to Preschool Rug Store. We will respond with a confirmation usually within 48 hours.



6D Dobson Way, Suite #220, Merrimack, NH 03054
Toll-free Number: (866) 213-3670
Fax Number: 866-489-8896
Email Address: [email protected]

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