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Returns

Returns for Preschool Rug Store

Every product in our online store comes with Preschool Rug Store' s 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, you can return it to us hassle-free at the address listed below. Preschool Rug Store will provide a prompt refund, excluding actual shipping cost, or replacement of any item. This applies to all items with the exception of customized & personalized orders. Please see below for return policy on customized & personalized items.

Items may be returned for any reason within 30 days of purchase. Damaged items must be reported within 7 days of delivery to you. Packages received by Preschool Rug Store after the 30 day time period are subject to a $5.00 returned-item processing fee. 

Items sent back for refund MUST be returned in the original box and packaging. Items must also be in the same condition as sold in.

Clearance items are non-returnable, non-refundable and are available in limited quantities.

Customized & Personalized Orders
We cannot accept returns or issue refunds for customized merchandise. Made to order merchandise may be canceled within 10 days of date of purchase. Made to order items canceled after 10 days or returned will be charged a 25% restocking fee in addition to the cost of return shipping/freight. We will replace the merchandise if it is damaged at no cost to you.

Please call Customer Relations at (866) 213-3670 or contact us by e-mail at customerservice@preschoolrugstore.com before returning. Some products Preschool Rug Store sells are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.

If Preschool Rug Store made a mistake on your order creating the necessity for return, your return surface shipping charges will be reimbursed.

Preschool Rug Store will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. However, if Preschool Rug Store made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed. Refunds will be credited to the same credit card as the original purchase.

Please insure the package for the full value of the purchased item for your protection, as Preschool Rug Store cannot be held responsible for products within uninsured shipments. COD's are not accepted.

Please call 1-866-213-3670 or E-Mail before exchanging or returning any item so you can receive a Return Verification Number. The returns department requests that we allow 2-3 weeks turnaround time for the issuance of credit or for the shipping of an exchange.

All items sold are warranted against defects in workmanship and/or materials. These types of defects will generally appear within the first year to a year and a half of use. Obvious abuse is not covered, but if any product sold by Preschool Rug Store fails in normal use, it can be returned for evaluation at any time.

In certain cases, manufacturer warranties, received with the product, will override our own. Unless otherwise specified by the manufacturer, the item must be returned to Preschool Rug Store for inspection.

Additional exceptions may apply depending on the item.

If you need to return a gift, or have misplaced your packing list or invoice, and would like to obtain a replacement form - or if you have any other questions at all - please contact us toll-free at (866) 213-3670 or via E-Mail.

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